James Orford

James works closely with clients to understand their issues and provides logical advice using data-driven strategic insights. James has worked with clients across a range of sectors and is skilled at understanding the unique issues facing individual clients and applying problem-solving frameworks to provide logical and thoughtful solutions.

James leads the Decision Analytics and Data Insights team, is committed to ensuring that his insights and advice is not only underpinned by strong data analysis, but also incorporates other strategic and operational considerations.

Select Project Experience

• Container Deposit Scheme (CDS) Pricing Analysis and Reform – For two separate Australian CDS’s James was engaged to identify and provided advice on potential changes and adjustments to the scheme price mechanism that funds the collection and recycling of containers in Queensland and NSW.
• Queensland Public Transport Zone and Fare Reform – As part of NineSquared’s review, James provided advice on options for calculating fare through significant zonal and fare policy reform, and undertook and assessment of the benefits and challenges, and patronage and revenue outcomes.
• Hospital Strategic Plan Modelling – James was engaged to review and redevelop a 10-year strategy planning model for one of Queensland’s largest private health providers, covering the profit and loss, cash flow and balance sheet modelling for 10 distinct business units.
• Patient Contribution Modelling – James developed a detailed contribution model that provided key insights into current operations, value drivers, and revenue streams across 4 separate private hospitals. This tool allowed the client to understand previously unknown aspects of the organisation’s profitability and costs.
• Remoteness Index – James developed NineSquared’s Remoteness Index for the Queensland’s Department of Transport and Main Roads, which assesses the driving, rail, bus, ferry and air services from 160 towns and cities throughout Queensland to regional and urban service hubs and ranks each town based on these travel options.
• Queensland Regulated Taxi Fares – James were engaged to conduct a review of Queensland taxi fares and develop a recommended approach to setting and reviewing maximum taxi fares, and develop a bespoke indexation model that could be used to update these fares into the future.
• Fare Incentive Option Report – NineSquared was engaged by TransLink to identify feasible and preferred options for the deployment of ticketing and fares products and incentives in the context of the multi-year roll-out of the new ticketing system.
• Aged Care Restructuring Options Financial Analysis – James was engaged to undertake a financial option assessment of multiple residential aged-care facilities to understand the impact of service model changes to meet a 200 care minute per resident requirement.